These Terms and Conditions (“Terms and Conditions”) govern your use of the Ingo Money Service using the Ingo Money App (“Ingo”) to cash checks and credit the resulting funds to your eligible debit card, prepaid card, PayPal account, or other eligible account(s). You may also use the resulting funds to buy an Amazon.com Gift Card, transfer funds for cash payout at participating MoneyGram locations or to pay down the balance due on eligible credit cards. Ingo is offered by First Century Bank, N.A. (“Bank”), a nationally chartered financial institution, and Ingo Money, Inc. (“Ingo Money”). In order to use Ingo, you must download and enroll for Ingo in the Ingo Money App. You must also own a valid, active, eligible debit card, prepaid card, PayPal, or other eligible account, or if you do not have an eligible account, you may buy an Amazon.com Gift Card or transfer funds for cash payout at participating MoneyGram locations.
In these Terms and Conditions, the term “Account” means your eligible debit card, prepaid card, PayPal or other eligible account to which you are authorized to add funds, issued to you by a card issuer or account issuer. To the extent that you wish to use your funds to buy an Amazon.com Gift Card, transfer funds for cash payout at MoneyGram or pay down an eligible credit card account, the term “Account” also includes such accounts. “You” and “your” means the person who has enrolled in Ingo. Generally the terms “we,” “us” or “our” means Bank and Ingo Money, although some obligations will be performed solely by Bank or solely by Ingo Money. In order to participate in Ingo, you must be eligible for and comply with the Ingo enrollment process.
These terms govern your use of Ingo through the Ingo Money App. Available services, pricing, terms and conditions for the Ingo service do differ from app to app. In each app through which the Ingo service is available, you will be presented with the specific terms, pricing and conditions applicable to that app for your approval.
BY USING INGO, YOU AGREE THAT WE MAY OBTAIN INFORMATION AND REPORTS ABOUT YOU AND YOUR FINANCIAL AND TRANSACTION HISTORY FROM CREDIT REPORTING AGENCIES AND FROM OTHER DATA SOURCES, AND FROM YOUR ACCOUNT ISSUER OR ACCOUNT PROGRAM MANAGER, TO HELP US VERIFY YOUR IDENTITY AND ASSESS THE RISK OF TRANSACTIONS YOU SUBMIT FOR OUR APPROVAL.
SUMMARY OF TERMS
You may use Ingo to submit checks to Bank for credit to your Account, following Ingo Money’s review of your check for funding approval.
Ingo is operated by Ingo Money and Bank.
Ingo Money will verify your identity, enroll you in the service and review your checks for approval.
You shall endorse, assign and transfer to Bank all checks approved for funding. Bank will deposit your check in its own account for clearing and collection and is responsible for crediting your check funds to your Account (less applicable fees). Bank is responsible for compliance with all regulatory requirements, including but not limited to, verification of your identification, money transmittal, and check cashing to the extent applicable.
Checks which return unpaid will be transferred and assigned to Ingo Money for collection.
Money in Days
Choose 10-day delayed funding and Bank will credit your Account for the amount of the check in 10 days if Ingo approves your check and it is not returned unpaid within the 10-day period.
Money in Minutes
Choose expedited funding and Ingo Money will review your check for approval within 1 hour. If Ingo approves your check, Bank will initiate a credit to your Account for the amount of your check, less the Ingo fee, within a few minutes. Most credits will be processed and available in your Account in a few minutes. However, the timing is dependent on the abilities of your Account issuer, some of whom will provide you with credit before the end of the day, and some of whom may take 24 – 48 hours to credit your Account. We are not responsible for processor errors or internet outages.
If Ingo Money approves your check for funding, Ingo Money is agreeing that it will assume the losses associated with any approved and funded check which Bank is unable to collect. Because Ingo Money is assuming the risk of collection of the amount of your check from the writer of the check, Ingo Money may approve or reject your check for funding in its sole discretion based on a variety of factors.
Money in Days (10 Day Delayed Funding):
- No fee
Money in Minutes (Expedited Funding):
- 2% for payroll and government checks with a pre-printed signature, with a minimum fee of $5.
- 5% for all other accepted check types, including hand-signed payroll and government checks, with a minimum fee of $5.
Credit Card Bill Pay
- No additional fee
MoneyGram Cash Payout
- An additional $5 fee shall apply to all MoneyGram cash payout transactions. MoneyGram cash payout is subject to agent operating hours and compliance with regulatory requirements.
IF YOU ACCESS THE INGO MONEY SERVICE THROUGH ANY METHOD OTHER THAN THE APP WHICH PRESENTED THESE TERMS AND CONDITIONS TO YOU, FEES MAY BE DIFFERENT, HIGHER OR LOWER, THAN THOSE IN LISTED HERE.
Fees may be lower from time to time due to promotions, or based on the frequency or nature of your use of the Ingo service. Details on certain programs can be found at https://app.ingomoney.com/benefits-fees/.
Once your check has been approved and funds are credited to your Account, the money is yours to keep and safe to spend, even if the check bounces or is returned unpaid for any reason, other than any fraudulent conduct by you. Ingo Money will collect the funds from the writer of the check.
If Ingo Money or Bank determines that you knew the check was bad when you sent it, if you have already deposited or cashed the check elsewhere or try to deposit or cash the check elsewhere after it has been funded by Ingo, or if you otherwise engaged or engage in fraudulent behavior, Ingo Money and Bank reserve the right to pursue you for the return of all funds credited to your Account, and may pursue any other remedies available under applicable law.
Ingo accepts most types of government, payroll, personal or other checks for review and approval. All checks must have the writer’s name and address pre-printed on the check, be dated on or before the date of submission, be made out to you as your name appears in our system, have matching numbers in the two amount lines, be signed by the check writer, be endorsed by you, and the endorsement must match the name on the payee line on the front of the check.
We do not generally accept credit card checks, traveler’s checks, “starter checks” or other checks which do not have the check writer’s name and address pre-printed on the check, U.S. Savings Bonds, or checks drawn on accounts located outside of the United States or payable in currency other than US Dollars.
Ingo may or may not accept checks you have written to yourself, in Ingo’s sole discretion.
Checks must be in an amount that is between $5 and $5,000. The use of Ingo is limited to $5,000 per check, $5,000 in cumulative checks per day and $10,000 in cumulative checks per month, subject to your Account funding limits as described below. For some cards and accounts, these limits may be increased, solely in Ingo Money’s discretion, up to $15,000 in cumulative checks per month.
Your ability to receive a credit of funds to your Account is also subject to funding limits and availability restrictions set by your Account issuer, taking into account all Account funding transactions, maximum Account balance limits, daily maximum load limits, or other limitations imposed by your Account issuer. Credit cards payments are generally limited to the outstanding balance due on your card. The purchase of an Amazon.com Gift Card is limited to $2,000 per transaction. The cash payout limit for MoneyGram is $1,000 per transaction and $1,000 per day. You may also be prevented from crediting funds to your Account if you have not met the requirements for adding funds to your Account as specified by your Account issuer, which may include registration of your Account, completion of identity verification with your Account issuer, or other requirements. If you have exceeded your Account limits or failed to meet any other requirements imposed by your Account issuer, Ingo or the Account issuer may decline the credit of funds to your Account.
By using Ingo, you are agreeing to these Terms and Conditions with Ingo Money and Bank. Once enrolled, at any time during your use of Ingo, you may request a copy of the Ingo Terms and Conditions by email at firstname.lastname@example.org or by phone at (229) 276-3990. These Terms and Conditions are available to be viewed and/or downloaded and printed at any time by visiting https://app.ingomoney.com/terms-conditions.html. They are also available in each app which makes the Ingo service available. Please read these Terms and Conditions carefully.
1. Ingo Description.
A. Generally. Ingo is operated by Bank and Ingo Money. Ingo accepts most types of government, payroll, personal or other checks for review and approval. All checks must have the writer’s name and address pre-printed on the check, be dated on or before the date of submission, be made out to you as your name appears in our system, have matching numbers in the two amount lines, be signed by the check writer, be endorsed by you, and the endorsement must match the name on the payee line on the front of the check. We do not generally accept credit card checks, traveler’s checks, “starter checks” or other checks which do not have the check writer’s name and address pre-printed on the check, U.S. Savings Bonds, or checks drawn on accounts located outside of the United States or payable in currency other than US Dollars. We may or may not accept checks you have written to yourself, in our sole discretion.
B. Ingo Money Obligations. Ingo will enroll you in the service and review your checks for funding approval. Approved and funded checks which return unpaid will be transferred by Bank to Ingo Money for collection.
C. Bank Obligations. You will endorse, transfer and assign all checks approved for funding to Bank for processing and funding. Bank will deposit your approved check in Bank’s account for clearing and collection, and is responsible for crediting funds from your check to your Account, less Ingo fees. Bank is responsible for compliance with all regulatory requirements, including but not limited to verification of your identification, money transmittal, and check cashing. Bank may outsource certain data processing, customer service and other non-financial functions to Ingo Money under Bank’s supervision, review, and approval.
2. Changes to Terms and Conditions.
Ingo Money and Bank may amend or change these Terms and Conditions (including any applicable fees) from time to time in our sole discretion by sending you written notice by electronic mail or postal mail, by notifying you within the app you are using, or by posting the updated Terms and Conditions on the Ingo website at https://app.ingomoney.com/terms-conditions.html.. When there are material changes to these Terms and Conditions, including changes to fees, policies, transaction limits, or terms affecting your use of Ingo, you will be asked to accept such changes prior to your next transaction. If you do not agree to the changes, you will not be allowed to use Ingo. If you find the Terms and Conditions unacceptable to you at any time, please discontinue your use of Ingo. Your continued use of Ingo after we have made such changes available will be considered your acceptance of those changes. These Terms and Conditions apply solely to your use of Ingo to credit funds to your Account from approved checks using Ingo in the app which presented these terms and conditions to you.
3. Use of Ingo; Approval of Enrollment; Security; Cancellation; Suspension or Termination.
A. Use of Ingo. By using Ingo, you represent and warrant to Ingo Money and Bank that: (i) you are at least 18 years of age or higher based on the age of majority in your jurisdiction (for example, you must be at least 19 if you reside in the states Alabama and Nebraska where the age of majority is 19, or 21 if you reside in the Commonwealth of Puerto Rico); (ii) you are a U.S. citizen or legal alien residing in one of the 50 states, the District of Columbia or the U.S. territories and commonwealths, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and the U.S. Minor Outlying Islands (collectively known as the “U.S. Territories and Commonwealths”); (iii) all the information you provide or have provided to us at enrollment and in connection with each check submitted for approval is true, correct, and complete; (iv) you received a copy of these Terms and Conditions and agree to be bound by and to comply with its terms; (v) you accept services from Ingo Money and Bank, and (vi) all cards and Accounts to which you ask us to send funds are legally owned or controlled by you. You must have a verifiable address inside of the United States or the U.S. Territories and Commonwealths and be inside the United States or the U.S. Territories and Commonwealths when using Ingo. You agree not to use Ingo for any purpose prohibited by law.
B. Approval of Enrollment; Ongoing Use; Contact. Your enrollment in and use of Ingo is subject to Ingo Money’s initial and ongoing review and approval, including confirmation of your identity. Ingo Money or Bank may accept or reject your Ingo enrollment for any reason or no reason in our absolute discretion. From time to time as you use Ingo, we may ask you additional questions to confirm your identity such as requiring you to provide a taxpayer identification number, ordering a credit report or verifying your information against third party databases or through other sources. It is your responsibility to keep your primary email address and contact information up to date so that we can communicate with you. Any communication we send to your contact information on file will be deemed received by you. You can update your information through the Ingo App. If your email address becomes invalid, we may inactivate your account until it is updated with a valid email address.
C. Security of Login Credentials. You must log in to the Ingo Money app to access Ingo. You may change your password at any time. You are responsible to keep your password and User ID secret and secure. Do not give your password, or make it available, to any person not authorized by you to access your Ingo or third party app account. You are responsible for any transactions initiated by you or anyone else who uses your User ID and password. Login credentials can be used to conduct financial transactions in your name. You should treat your password with the same degree of care and secrecy that you use to protect your automated teller machine (ATM) card’s personal identification number (PIN) or other sensitive personal financial data. If you suspect that someone has stolen your identity or acquired unauthorized access to your Ingo account, if you are using the Ingo Money app, then change your password immediately in the Ingo App or email us at email@example.com, or call us at (229) 276-3990 for assistance. If you are using a third party app, please contact the provider of that app to change your user name or password for the account you use with such third party.
D. Cancellation of Use of Ingo. You may cease your use of Ingo at any time, simply by not using it. You may also cancel your enrollment with Ingo Money at any time by emailing us at firstname.lastname@example.org. No fees paid for Ingo services already rendered will be refunded under any circumstances, including upon our suspension or termination of your ability to use Ingo as described below, your cessation of use of Ingo, or the expiration or cancellation of your Account.
E. Suspension or Termination of Use of Ingo. Ingo Money or Bank may suspend or terminate your use of Ingo at any time if you fail to perform any of your obligations to us as set forth in these Terms and Conditions, or if Ingo Money or Bank determines in their sole discretion that you are or potentially are misusing or abusing the Ingo service. We may re-evaluate your qualifications for use of Ingo and transaction history at any time and from time to time, reconfirm your identify, or suspend or terminate your use of Ingo, if we decide in our sole discretion that you no longer qualify for the Ingo Money Service for any reason, including but not limited to suspicion of fraud, sending us uncollectible checks, or failure to verify your identity. No such termination or suspension will affect any of your or our respective rights and obligations arising under these Terms and Conditions prior to such action. If you believe that any suspension or termination of your account is in error, you may contact us at email@example.com or by calling (229) 276-3990.
F. Credit Reports and Third Party Information. You authorize us to obtain information and reports about you and your financial and transaction history from credit reporting agencies and from your Account issuer or Account program manager to help us assess the risk of transactions you submit for our approval. You consent to the disclosure of such information and to us obtaining and using this information.
4. Account Funding; Fees; Account Funding Errors; Dishonored Checks.
A. Check Requirements. You may send us most types of government, payroll, personal or other checks for review and approval by Ingo Money. Ingo does not generally accept credit card checks, traveler’s checks, “starter checks” and other checks which do not have the check writer’s name and address pre-printed on the check, U.S. Savings Bonds, or any check drawn on an account located outside of the United States or payable in currency other than US Dollars. All checks must have the writer’s name and address pre-printed on the check, be dated on or before the date of submission, be made out to you as your name appears in our system, have matching numbers in the two amount lines, be signed by the check writer, be endorsed by you, and the endorsement must match the name on the payee line on the front of the check.
B. Timing Options for Receiving Funding Credits. When you send a check to Ingo for funding approval, you will be given a choice to (i) receive funds credited to your Account with no fee in 10 days if your check is approved and it is not returned unpaid within the 10-day period (“Money in Days”), as described in more detail below, or (ii) receive funds credited to your Account on an expedited basis for a fee, subject to check approval (“Money in Minutes”). Details on how to send checks using Ingo, are available in the app you are using and at https://app.ingomoney.com/.
C. Retain Your Check. Once you have submitted your check to Ingo Money for funding approval, you must retain the check until we inform you of the approval or decline of your check. You may not submit any check you have deposited or cashed anywhere else. Once you submit a check for approval, you must not attempt to deposit or cash your check anywhere else. This could result in duplicate credits to you for the same check. Duplicate transactions using the same check can be a type of fraud and may be subject to civil claims and criminal penalties. We may require that you submit an image of an approved check with VOID or another word or phrase written on it. Once we have credited the funds from your check to your Account, you must destroy the check and not attempt to deposit it or cash it anywhere else. If we decline, and only if we decline, your check for any reason, you may then attempt to deposit or cash the check elsewhere.
D. Money in Minutes. If you select Money in Minutes, Ingo Money will review your check for funding approval using a process that usually takes a few minutes but may take up to one hour. If Ingo Money approves your check for funding, you shall endorse and transfer your check to Bank who will credit your Account in less than 30 minutes with the check amount less any Ingo fees. Although Bank will send the credit transaction promptly, the issuer of your Account will determine how quickly the funds will be made available to you. Most funds will be available in a few minutes, but depending on your Account issuer, can take up to 24 hours or more. If Ingo Money does not approve your check for funding, you may terminate the transaction and deposit or cash your check elsewhere, or you may be given the option to request check approval for Money in Days.
E. Money in Days. If you select Money in Days, Ingo Money will review your check for funding approval and you shall endorse and transfer your check to Bank for deposit in Bank’s account for clearing and collection. If Ingo Money approves the check for funding and it is not returned unpaid within 10 days after submission to Ingo, Bank will credit your Account with the full amount of the check on the 10th day. If Ingo Money does not approve the check for funding for any reason in its sole discretion, or if the check is returned unpaid for any reason prior to the end of the 10th day, the funds from your check will not be credited to your Account, you will be notified, and the transaction will be terminated without charging you a fee. You may then deposit or cash your check elsewhere. If your check clears prior to the end of the 10-day period, Bank will hold the funds until the end of the 10th day (provided that the transaction is not reversed), during which time the funds will not be FDIC insured. You may not use funds from Money in Days for credit card payments or to purchase an Amazon.com Gift Card.
F. Credit Card Bill Payments. In addition to sending funds to an Account, you may also use the funds from your check to pay eligible credit card bills in the app. You may only pay a credit card bill with funds from an expedited transaction. Credit card bill pay is not available for 10 day funding transactions. Credit cards payments are generally limited to the outstanding balance due on your card. Credit Card bill payments will be sent to your credit card issuer through a third party bill payment network on the same day that you request the transaction. Your credit card issuer will determine how quickly the payment will be credited to your Account. Credits can take anywhere from a few hours to 48 hours or more.
G. Amazon.com Gift Cards. You may also use the funds from your check to purchase an Amazon.com Gift Card that you can redeem toward the purchase of millions of items at Amazon.com. Amazon.com Gift Cards are not available for 10 day funding transactions. The purchase of Amazon.com Gift Cards is limited to $2,000 per transaction. Amazon Gift Cards are sold by First Century Bank,an authorized and independent reseller of Amazon.com Gift Cards. Except as required by law, Amazon.com Gift Cards cannot be transferred for value or redeemed for cash. Amazon.com Gift Cards may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. Purchases are deducted from the Gift Card balance. To redeem or view an Amazon.com Gift Card balance, visit “Your Account” at Amazon.com. Amazon is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. See www.amazon.com/gc-legal for complete terms, restrictions and exceptions. For any other questions, see www.amazon.com/gc. Amazon.com Gift Cards are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ® , ™ & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees apply.
H. MoneyGram Cash Payout. You may choose to transfer the funds from your check, between $5.00 and $1,000 to MoneyGram for cash payout at participating MoneyGram locations. An additional cash payout fee of $5 shall be applied to your transaction. Funds will be available for pickup within minutes, after approval of your check, subject to agent operating hours and compliance with regulatory requirements. In order to receive a cash payout of your funds you must (i) visit a participating MoneyGram agent location in the state of the mailing address that you gave to us when you registered to use Ingo, within 90 days of the approval of your check ,(ii) present the cash Reference Number provided to you upon the approval of your check, and (iii) confirm you identity with a government issued photo id or other identification acceptable to the MoneyGram payout agent which matches the name provided by you when you registered to use Ingo. You can find participating MoneyGram locations using the locator at https://secure.moneygram.com/locations. Cash payout transactions expire 90 days after the approval of your check. If the cash payout has not been collected with the 90 day period, MoneyGram will have no obligation to make the cash payout. You may contact use at firstname.lastname@example.org or (229) 276-3990 to create a new transfer. In the case of an expired transaction, you will not be refunded any transaction fees and applicable transaction fees will be applied to the new transfer. MoneyGram Cash Payout is only available in the United States, US Virgin Islands and Puerto Rico. Cash Payout is not available in Guam, America Samoa, Mariana Islands, or US Minor Outlying Islands. MoneyGram terms and conditions apply and may be found www.moneygram.com/us/en/terms-and-conditions
I. Recourse. Once Bank has credited funds from your approved check to your Account (less any Ingo fees), the funds are yours to keep even if the check bounces or is returned unpaid or for any other reason. Notwithstanding the foregoing, if Bank funds your check and the check is returned unpaid for any reason and if Ingo Money or Bank determines in its sole discretion that there is evidence or potential evidence that you knew the check was bad, you deposited or cashed the check with a third party before or after sending it to us, or we otherwise find evidence of fraud or illegal activity by you, Ingo Money and Bank have full recourse against you for the full amount of the funds credited to your Account, along with any other rights or remedies available under law.
J. Declines. Since Ingo Money and Bank are taking the risk of payment on all checks you attempt to fund to your Account, we may decide to decline your check at any time for any reason in our sole discretion whether you choose Money in Days or Money in Minutes. If that occurs, the transaction will be terminated, no fee will be charged, and you may take your check elsewhere for deposit or cashing. The decision to approve a check is based upon the assessment of multiple factors and is not necessarily a reflection on either you or the writer/maker of the check. We also may refuse to process a check in our sole discretion, including, but not limited to, if we need to do so to comply with applicable law.
K. Ingo Fees. The fees associated with Ingo are as follows:
- Money In Days (10-Day Delayed Funding):
- No fee.
- Money In Minutes (Expedited Funding):
- 2% of the check amount for payroll and government checks with a pre-printed signature, with a minimum fee of $5.
- 5% of the check amount for all other accepted check types, including hand-signed payroll and government checks, with a minimum fee of $5.
- Credit Card Bill Pay
- No additional fee
- MoneyGram Cash Payout
- An additional $5 fee shall apply to all MoneyGram cash payout transactions. You will have the opportunity to review the amount of the Ingo fees each time a check is submitted for funding, and you will be given the opportunity to and must approve the fees before Bank credits your Account or credit card with the funds, less applicable Ingo fees. All fees associated with the crediting of funds from your check to your Account through Ingo will be deducted from the amount Bank will credit to your Account. Ingo will send you a message through the Ingo Money App or by email detailing Ingo fees and the amount credited to your Account. Ingo fees will not be reflected on your Account statement or the transaction history provided by your Account issuer. All you will see on your Account statements and transaction history is the amount actually credited to your Account. Your Account issuer may charge you additional fees (such as load fees) based on your Account agreement. Check with your Account issuer to be sure. Data usage fees may be imposed by your wireless carrier.
IF YOU ACCESS THE INGO MONEY SERVICE THROUGH ANY METHOD OTHER THAN THE APP WHICH PRESENTED THESE TERMS AND CONDITIONS TO YOU, FEES MAY BE DIFFERENT, HIGHER OR LOWER THAN THOSE LISTED ABOVE.
Fees may be lower from time to time due to promotions, or based on the frequency or nature of your use of the Ingo service. Details on certain programs can be found at https://app.ingomoney.com/benefits-fees/.
L. Maximum and Minimum Check Limits. You may use Ingo for checks with a face value from $5 to $5,000. You may submit multiple checks with a total combined value of $5,000 per day and $10,000 per month. For some Accounts these limits may be increased to $15,000 per month. There may be additional transaction, daily, monthly, and other limits that are imposed by your Account issuer, as well as maximum Account balance limits, that would include transactions using Ingo and other account funding transactions that you conduct elsewhere. If you have met or exceeded your limits, Bank may not be able to credit your check funds to your Account, even if Ingo Money has approved your check. Contact the Account program to understand your limits, and manage your account funding transactions to remain within such limits. The purchase of an Amazon.com Gift Card is limited to $2,000 per transaction. The cash payout limit for MoneyGram is $1,000 per transaction and $1,000 per day. We may increase or decrease the check limits for Ingo or for you from time to time in our sole discretion; provided, however, that you are solely responsible for complying with any limits imposed by the Account program.
M. Errors in Connection with Account Funding Credits. If you become aware of an error with respect to the crediting of funds to your Account or credit card from an Ingo transaction, or if you believe your password has been compromised, please notify Ingo as soon as you can by calling (229) 276-3990 or send us an email at email@example.com.
You may be asked to:
- Provide your name and transaction confirmation number.
- Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Provide the dollar amount of the suspected error.
- Provide information about the check and its original value.
- Contact your Account issuer or program manager to help resolve the issue.
- Provide us with a different Account to send your funds to.
We will take reasonable steps to investigate and correct any error, and we will notify you of the results of our investigation.
NOTE: You may have rights under the Electronic Funds Transfer Act regarding transactions that are posted to your Account. Check your Accountholder Agreement with your Account issuer for the terms that apply to your Account for a complete statement of your rights in the event of an error or unauthorized transaction, and the steps you need to take to protect those rights. There may be time limits as to how quickly you need to notify your Account issuer.
N. Your Representation and Warranty; Rights Upon Dishonor. You represent and warrant to Ingo Money and Bank that any check you present to Ingo Money (i) is a bona fide check for funds owed to you that has been obtained by you by lawful means, (ii) you are not aware of any facts or circumstances which would limit the value, legality, collectability, or negotiability of the check, (iii) the check does not include any proceeds from or related to criminal activity, and (iv) there are no unfulfilled conditions that limit the negotiability or value of the check. You agree that Ingo Money and Bank may, without notice, seek legal redress against you if any check you submit is dishonored, returned, or not paid, and you have breached any of your representations or warranties set forth in these Terms and Conditions. You grant Ingo Money and Bank a lien on property belonging to you of any kind, whether real, personal, tangible or intangible, which is in our possession including the proceeds of any other check submitted or credited to your Account on your behalf, which may be used to satisfy any debt owed by you under the terms of this or any other agreement with us without contest on your part.
O. Account Funding Failures. Sometimes Account funding requests fail or are rejected. If Bank is unable to credit your Account with funds from any check Ingo Money has approved, we will contact you to attempt to resolve the issue, which may require you to take action including registering your Account for funding with your Account issuer, or providing us with a different Account. If we are unable to resolve the issue and credit your Account, Bank may, in its sole discretion, mail you a check at the address registered to your Account, credit the funds back to the account of the check writer, or take other action to return the funds to you or the check writer. If we are unable to credit your funds to your Account or return them to you by other means, and you do not use the Ingo service for a period of time determined by the laws of the state governing unclaimed funds owned by you and held by Bank (usually a year or longer), we must deliver your funds to the state. This action is known as “escheat”. If we deliver your funds to the state, you must file a claim with the state to recover them.
5. Customer Service.
6. Limitations on Liability.
A. Damages Exclusions. In no event will Ingo Money or Bank, or our respective officers, directors, agents, employees, suppliers or affiliates, be liable for lost profits loss of goodwill or for special, indirect, consequential, incidental, exemplary, or punitive damages arising from your use of our website, our mobile app, Ingo, or these Terms and Conditions, including, without limitation, any decline of a third-party check, regardless of whether such claim arises in tort (including negligence) or in contract, whether or not such losses or damages were foreseeable or we were advised of the possibility thereof.
B. Warranty Disclaimer. Except as expressly provided in these Terms and Conditions, Ingo is provided to you AS IS, AS AVAILABLE, without warranty of any kind, express, implied or statutory. We do not warrant that the use of Ingo will be error-free or without interruption, and we are not responsible for errors or issues caused by the Internet, any processor, or any other third party. We do not guarantee the permanent availability of Ingo, including, but not limited to, the availability of the systems of affiliates, Ingo Money, Bank or other parties. THE WARRANTIES STATED IN THESE TERMS AND CONDITIONS, IF ANY, ARE LIMITED WARRANTIES AND ARE THE ONLY WARRANTIES MADE BY US AND OUR AFFILIATES. WE DISCLAIM, AND YOU HEREBY EXPRESSLY WAIVE, ALL OTHER REPRESENTATIONS, CONDITIONS, OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, OR NON-INFRINGEMENT.
C. Limitation on Liability. If you have any claims regarding the crediting of funds from a check to your Account, the amount of your claim, and our liability arising from or relating to such claim, is strictly limited to the legal amount of the third-party check involved.
D. Force Majeure. We will not have any liability if we are unable to perform our obligations pursuant to these Terms and Conditions, if Ingo is not useable, in whole or in part, as a consequence of an act of God, fire, explosion, public utility failure, accident, strikes, floods, embargo, war, terrorism, nuclear disaster, riot, failure of communication links or facilities, computer malfunction of a computer operated by or on behalf of us, an affiliate, or any other third party engaged by any of the foregoing as a result of events not within the control of such party, or other circumstances beyond such party’s control.
7. Confidentiality; Privacy and Security of Personal Data.
A. Confidentiality. We may disclose information to third parties about your Ingo account, credits Ingo makes to your card, or the check transactions you submit to Ingo:
- When necessary to complete the transaction (e.g., to verify the existence and condition of your Account or check);
- To comply with government agencies, regulators, law enforcement, or court orders or as otherwise required by law or regulations or in connection with examinations by banking authorities;
- To credit reporting agencies;
- To your Account issuer, Account program manager, co-branded card distributor, processor or other third parties who administer services for your Account provider;
- To help Ingo mitigate or control fraud;
- To allow Ingo to collect funds from dishonored checks;
- For analytical purposes;
- To Ingo Money and Bank’s employees, auditors, affiliates, Ingo providers, or attorneys as reasonably necessary to administer the Ingo service;
8. Use of Software.
The Ingo functionality and code is the proprietary intellectual property of Ingo Money, Inc. and its partners and suppliers subject to copyright and other protection. You are granted a right to install and use this for your own personal use. You agree not to sell, lease, use or distribute it for any other purpose, and you agree not to decompile, reverse engineer or otherwise translate it from its object code form. The app contains third party code and such third parties are expressly made a beneficiary hereof and may enforce these terms directly.
You agree to cooperate at your own expense with any investigation of your dealings by any Federal, state, or local regulatory or law enforcement agency and with any court-ordered production of your enrollment or use of Ingo and transaction records.
10. Applicable Law.
These Terms and Conditions and all check transactions shall be governed by and construed in accordance with the laws of the State of Georgia, without reference to its conflict of laws principles.
11. General Terms.
These Terms and Conditions are the entire agreement between you, Ingo Money and Bank governing your use of Ingo. If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force. The waiver by either party of any default or breach of these Terms and Conditions shall not constitute a waiver of any other or subsequent default or breach. Your use of your Ingo account and your obligations under these Terms and Conditions may not be assigned. Ingo Money and Bank may transfer their rights under these Terms and Conditions. Use of Ingo is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. Ingo Money and Bank do not waive our rights by delaying or failing to exercise them at any time. If any provision of these Terms and Conditions is determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of these Terms and Conditions shall not be affected. Bank and Ingo (and not Google or Apple) are solely responsible for this app, all intellectual property rights and related claims associated with this app, your use of this app, the services provided herein, all representations and warranties, all support hereunder, and all claims and liabilities related to the use or possession of this app or any services provided hereunder. Your license hereunder is limited to your use of this app on a mobile device that you own or control. Appel and Google are third party beneficiaries of these Terms and Conditions and may enforce them.
12. How to Contact Us.
If you have questions about these Term and Conditions, please contact us at by phone at (229) 276-3990, by email at firstname.lastname@example.org, or write to us at:
Ingo Money, Inc.
Attention: Customer Service
11545 Wills Road
Alpharetta, GA 30009
© 2019 First Century Bank, N.A.
© 2019 Ingo Money, Inc.
© 2019 Amazon.com, Inc
© 2019 MoneyGram
End of First Century Bank and Ingo Money Terms and Conditions